Who is the decedent?
Card that comes with your stones
In memory of
John Doe
About how much ash will we be receiving?
1/4 Cup (Minimum)
Quart
Gallon
This doesn't have to be exact.
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We've reserved a spot for your remains in our lab!

We will mail a collection kit to retrieve your loved one's ashes when we are ready to begin processing.

We expect to ship your collection kit in 2 weeks.

Collection Kit
Ship Date

This is the date we expect to ship your collection kit to retrieve your loved one’s remains. If you take longer than 1 week to return the kit to us, then the Completion Date may be delayed.

Completion
Date

This is the date we expect to ship your loved one home to you. This date may change based on the volume of orders we are processing at a given time.

*Sent USPS Priority Express

Frequently Asked Questions

No, the size, shape, number, texture, color, etc., is determined by many factors that are out of our control. Each set of remains is unique to the individual.
No, but we recommend that you do. Solidified remains are not a product. They are a new form of remains. You can scatter the stones, keep them in a container, and share them just like “ashes.” That said, you can send a partial amount - a minimum of 1/4 cup. We do not offer discounts for partial amounts of remains.
No, we do not offer discounts for partial amounts of remains because we charge for the process, not the quantity. Our process is designed to solidify the full amount of remains.
From the time we receive the ashes, the solidification process takes 8 weeks. Depending on our volume of orders at a given time, we may have a wait time before we send a collection kit to retrieve your loved one’s remains for processing. Our priority is the safety of your loved one, and we will always prioritize this over speed.
We add a small amount of natural binder to the remains to help the stones solidify during our process.
You can reach customer service by email at support@partingstone.com, by using the chat on the website, or by phone at 505-772-0634. Our office hours are M-F 8am-4pm MT.
More questions? Search our extensive knowledgebase
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Back
Step 1

Step 1

We send a collection kit to retrieve your pet’s ashes.

Step 2

Step 2

You send your pet’s ashes to our lab.

Step 3

Step 3

We solidify the ashes into "stones."

Step 4

Step 4

We ship your pet’s solidified remains home.

Frequently Asked Questions

The average is stones. The exact number of stones returned depends on the volume of remains provided. A good rule of thumb is that we will return a similar volume of solidified remains’ stones as the volume of ashes that we receive. In other words, 1 quart of ashes will return about 1 quart of stones.
No, each pet’s remains are the unique result of our solidification process. The number, shape, color, and size of the stones vary from pet to pet. We cannot accommodate any customization requests.
The solidification lead time varies depending on our current order volume. For new orders, our current estimated wait time to begin the process is 2 weeks and our current estimated completion date for orders placed today is 56 days. We recommend placing your order as soon as possible to reserve your spot in line.
We always prioritize the safekeeping of the decedents in our care over speed.
Yes. We accept alkaline hydrolysis remains, also known as “water cremation” or “Aquamation,” for both pets and people. Please indicate in your order notes if your loved one or pet’s disposition method was alkaline hydrolysis.
1. We mail a collection kit to retrieve 100% of your pet’s cremated remains.
2. We remove impurities like metals and implants.
3. The ash is turned into a clay-like material, and the stones are formed.
4. The remains are heated in a kiln, solidifying the ashes into stones.
5. Finished solidified remains are polished and returned home.
Yes! Solidified remains are perfect for scattering comfortably without the mess of conventional ashes.
More questions? Search our extensive knowledgebase

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